I mapped Typeform's dynamic logic jumps directly into MyCase custom fields using one Make.com scenario.
Client intake is the biggest bottleneck at boutique law firms. A prospect fills out a Typeform, and your team spends 20 minutes copying data into MyCase. That loop costs hours every week. This is exactly what CRM API workflow overhaul eliminates.
The Custom Integration Blueprint
One Make.com scenario replaces the entire manual workflow. The trick is handling Typeform's payload shape. It sends data as an array of answers, not a flat JSON object.
Key insight: Typeform arrays carry logic jumps, conditional fields, and hidden values in a single payload. Your integration needs to parse this array before anything touches MyCase.
Step 1: Webhook Delivery
Set up a custom webhook in Make.com. Paste that URL into your Typeform webhook settings. Every submission arrives instantly, with no polling delay.
Step 2: Array Parsing
Use a Set Multiple Variables module to parse the Typeform array. Map each field.id to your actual values using Make's native map() function. This layer gives you clean, stable keys that work regardless of how the form is structured.
Step 3: MyCase Injection
MyCase runs a strict API. First, create the Contact. Take the returned contact_id and pass it into the Create Case module. Then use the Create Note module to dump the raw Typeform transcript into the case file. Attorneys see the full context before they pick up the phone.
Zero manual entry. Every Typeform submission flows straight into MyCase with the right fields, the right case, and the right contact.
Need a custom pipeline for your firm? Business AI agents extend this pattern with automated follow-up. See also Automate legal intake from Typeform to MyCase for the full blueprint.
Need a custom pipeline for your firm? Download the Blueprint or AI Workflow Repair Intake today.