I built a single Make.com scenario that kills the copy-paste loop between Typeform and MyCase entirely.
Every boutique law firm has the same problem. A prospect fills out a Typeform, and then a paralegal spends 20 minutes hand-typing that data into MyCase. That is not intake. That is busywork. This is exactly what CRM API workflow overhaul solves.
The Automation Blueprint
The whole thing runs on one Make.com scenario. The key piece is handling Typeform's payload shape. Typeform sends answers as an array, not a flat JSON object. This is the detail that makes or breaks the integration.
Core rule: Skip the native Typeform trigger. It polls on a delay. Custom webhooks give you instant delivery with zero lag between submission and processing.
Step 1: The Webhook
Create a custom webhook inside Make.com. Paste that URL into your Typeform webhook settings. Every submission arrives the moment someone hits submit.
Step 2: Data Extraction
Use a Set Multiple Variables module to parse the Typeform array. Map each field.id to your actual values using Make's native map() function. Conditional fields come through as array entries, and this mapping layer gives them stable keys.
Step 3: MyCase Injection
MyCase runs a strict API. First, create the Contact. Grab the returned contact_id and pass it into the Create Case module. Then use the Create Note module to dump the raw Typeform transcript into the case file. Attorneys get full context before the consultation.
Zero manual entry. Zero copy-paste. Every submission flows from Typeform to MyCase with the right fields in the right places.
Need a custom pipeline for your firm? Business AI agents can handle intake triage automatically. See also Typeform to MyCase integration for more technical depth.
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